Birla Institute of
Technology & Science, Pilani
Work-Integrated Learning
Programmes Division
Second Semester 2017-2018
Comprehensive
Examination (EC-3 Regular)
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Course No.
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: MBA ZG661
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Course Title
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:
SOFTWARE QUALITY MANAGEMENT
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Nature of Exam
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: Open Book
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Weightage :
45% No.
of Pages = 1
Duration :
3 Hours No. of
Questions = 6
Date of Exam :
21/04/2018 (FN)
Note:
1.
Please follow all the Instructions to Candidates given on the
cover page of the answer book.
2.
All parts of a question should
be answered consecutively. Each answer should start from a fresh page.
3.
Assumptions made if any, should
be stated clearly at the beginning of your answer.
Q.1.
You are the QA Manager for a
large outsourcing ADM project. There are well-defined standards, process,
procedures etc., in place. Your development team strictly followed
and
produced the product. But the customer is dissatisfied, as the product was
delivered very late, (Schedule overrun) and over-budget. Also the customer was
not happy with the functioning. What would you do now? [5]
Q.2.
Your organization requires a
metrics program to be implemented. The management focus is only on net profit. How would you impress on the need to measure
cost overruns and schedule over runs?
Make suitable assumptions as required [5]
Q.3.
As a CMMi QA auditor you are
expected to audit a customer’s project for compliance to Level 3. The Lead auditor has asked you to come up
with a comprehensive checklist for the same.
(Note: The checklist should not just contain the list of KPAs but
contain leading and open ended questions which will help you as a CMMi assessor
to objectively assess the compliance and provide recommendation. Please come up with an exhaustive audit
checklist [5]
Q.4.
As a QA analyst you are seeing
the defects trend by type of defects and are plotting a histogram to do a
Pareto analysis.
(a)
Identify the top 20 % of the
category of defects which contribute to 80% of the total volume of defects.
(Assume your own data) . Once you
identify these top 20% perform an RCA for the Top Contributing factor using
either 5 why or the Fish-bone diagram method [5]
(b)
Come up with corrective and
preventive action plan to address the root cause which should include who will
do what [5]
Q.5. UpAndAbout is a
start-up company working in the field of mobile applications for aerospace
industry. They have been operating for
about 2 years and find that their Customer satisfaction has really gone pretty
bad based on their survey. You have been
appointed as a Quality improvement consultant. How will you approach this
problem and what steps or actions you will take to
(a)
Understand the problem [5]
(b)
Identify opportunities for
improvement [5]
(c)
Produce a Service Improvement
plan [5]
Q.6. You have been recently appointed as the Quality Leader in your
organization. You have been asked to
develop a Quality plan which includes defining key metrics required for your organization. Please identify at least 5 NEW metrics that
you will define, and specify the goals for the same. Management has asked you to identify these
new metrics as part of Quality Improvement Plan. Also identify the activities that you will
plan to ensure that these metrics are under control and you track these for
performance. [5]
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